Last updated: August 15, 2026
1. Introduction
GalaEcu Journeys respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request travel planning or visa assistance, subscribe to our communications, or use our services.
By using this website or voluntarily providing us with personal information, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone or WhatsApp number
- Travel dates, preferences and interests
- Information included in messages or inquiries
- Newsletter subscription information
- Technical information such as IP address, browser type, device information and website usage data
If you request Visa Assistance, we may also receive identification, immigration or supporting documentation that you voluntarily provide and that is necessary to assist with your request.
We only request information that is reasonably necessary for the service or communication concerned.
3. How We Use Your Information
We may use your personal information to:
- Respond to inquiries and requests
- Design and provide personalized travel services
- Prepare itineraries, quotations and travel proposals
- Coordinate reservations and travel arrangements
- Provide visa assistance when requested
- Communicate with you before, during and after your trip
- Send newsletters or promotional communications when you have chosen to receive them
- Improve our website and services
- Maintain the security and proper operation of our website
- Comply with applicable legal and regulatory obligations
We do not sell your personal information.
4. Sharing of Personal Information
When necessary to provide a requested service, we may share relevant information with trusted service providers such as hotels, tour operators, guides, transportation providers, cruise operators, airlines or other travel suppliers.
Only the information reasonably necessary to arrange or provide the requested service will be shared.
We may also use technology and hosting providers that process limited information on our behalf for purposes such as website hosting, email communication, security, analytics or website functionality.
5. International Data Transfers
Some travel suppliers or technology providers may operate outside Ecuador.
When personal information must be transferred internationally in connection with your requested services, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable data protection requirements.
6. Cookies and Website Technology
Our website may use cookies and similar technologies necessary for website functionality, security, performance and user experience.
Some third-party services integrated into the website may also use cookies or similar technologies.
Where required, you may be given the option to manage your cookie preferences.
7. Newsletter and Marketing Communications
If you voluntarily subscribe to our newsletter or promotional communications, we may use your contact information to send travel information, offers, destination updates or news from GalaEcu Journeys.
You may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us directly.
8. Data Retention
We retain personal information only for as long as reasonably necessary to respond to your request, provide our services, maintain appropriate business records, comply with applicable legal obligations or resolve potential disputes.
When personal information is no longer required, we may securely delete or anonymize it.
9. Your Data Protection Rights
Subject to applicable law, you may request:
- Access to your personal information
- Correction or updating of inaccurate information
- Deletion of your personal information when applicable
- Objection to certain uses of your information
- Limitation or suspension of certain processing activities
- Withdrawal of consent when processing is based on consent
Requests may be submitted using the contact information below.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Children’s Privacy
Our website is not intended to independently collect personal information from children.
Where information regarding a minor is required for travel arrangements, it should be provided by a parent, legal guardian or other appropriately authorized adult.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
GalaEcu Journeys is not responsible for the privacy practices, security or content of external websites. We recommend reviewing their respective privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our services, website functionality or applicable legal requirements.
The date shown at the beginning of this page indicates when the policy was last updated.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns regarding the use of your personal information, please contact:
GalaEcu Journeys
Quito, Ecuador
Email: info@galaecujourneys.com
WhatsApp: +593 99 399 7019